Home News NCA orders MTN to compensate customers over data bundle challenges

NCA orders MTN to compensate customers over data bundle challenges

- Advertisement -

Then NCA has also issued a stern directive to Scancom PLC, operators of MTN Ghana to pithing 24hours submit a report on the issues it is facing to the regulator.

According to the NCA , MTN is required by law to notify the regulator anytime there are challenges, but it has failed to do that.

“The report should include: an explanation why the Authority was not informed of this challenge; the full nature of the issue; the number of affected customers and the remedial measures taken; how the issue will be prevented from occurring again in future,” the NCA statement instructed.

Meanwhile, the Chief Executive Officer of MTN Ghana, Serlom Adadevoh at a press conference on Tuesday, December 3 said the company has fixed the challenges customers faced in relation to purchase of data bundles.

He attributed the challenge to a technical hitch, resulting from the implementation of the new tariffs.

Mr Adadevoh however, assured customers of the telco that, they will be duly compensated.

Read the full statement by the NCA below;

MTN Ghana customers in the last 48 hours could not buy data via mobile money and also some saw a massive reduction in the value and volume of data purchased.

Some customers on social media after experiencing and seeing the reduction in the data volume threatened to embark on a demonstration.

  • MTN

Get Ghana Latest News in your inbox each morning.


Monday, January 27, 2020
28 ° C
28 °
28 °
74 %
12 %
28 °
28 °
27 °
27 °
28 °

Most Read

Kobe Bryant death was predicted in 2012 by a Twitter user

The whole world especially the basketball fraternity is in total shock since the news about the sudden demise of NBA Superstar Kobe...

Kumawood actress Kyeiwaa marries in USA

Ace Kumawood actress Rose Mensah popularly known as Akua Attaa Kyeiwaa has finally tied the knot in the United States of America...

School mother strips and beats her school daughter for sleeping with her boyfriend

There is a video of a lady being beaten mercilessly by another lady and her friends going viral on social media.

Fella Makafui caught on camera having fun with another man as Medikal looks on

The issue between Fella Makafui and Medikal seems not to get over soon and we believe Medikal might have to take heart...